Last updated February 6, 2025
Welcome to SophieConnects.com, which is a trading name of Bravy.ai Ltd!
Bravy.ai Ltd (“Bravy”, “we”, “us”, and/or “our”) operates the Bravy mobile, phone and web applications, including SophieConnects.com (the “App”), the informational website SophieConnects.com and its mirror SophieConnects.ai (the “Website”), and other related services (collectively, the “Services”).
We are committed to protecting your privacy. This Privacy Policy describes how we collect, store, use, and share information through our Services.
We care about the protection and confidentiality of your information. When you use the Apps, you may provide information during your conversations with your Bravy AI companion. We process this information only as described in this Privacy Policy, such as to allow you to have individualized and safe conversations and interactions with your AI companion and to allow your AI companion to learn from your interactions to improve your conversations. We may also use information about your visit to our Website to promote our Services, but we will never use or disclose the content of your Bravy conversations for marketing or advertising purposes.
Any terms we use in this Policy without defining them have the definitions given to them in our Terms of Service. If you have any questions, please contact us at support@bravy.ai.
Through your use of the Services, you may provide us with the following information:
B. Information we collect automaticallyWe automatically log the following information about you, your computer, mobile device or phone, your network, and your interactions over time with our Services and our communications:
We use cookies, web beacons (e.g., pixel tags), and local storage technologies (e.g., HTML5) to collect some of this information. For more information on how we use these technologies, please visit our Cookie Policy.Our advertising partners may also use such technologies to collect limited information about your device and interactions with the Services, such as the links you click, pages you visit, IP address, advertising ID, and browser type, but they will never have access to your conversations with your Bravy or any photos or other content you submit through the Apps.We do not share the face and head movement data with any third parties.2. How we use your informationA. Use of your informationWe use your information for the following purposes:Purpose: Operating and administering the Services
Why and how we use your information: Providing and maintaining the content and functionality of the Services. Carrying out obligations arising from our contract with you. Creating your account and profile. Facilitating payments and transactions, including for the purchase of premium features, and managing your rewards. Responding to your inquiries, comments, feedback or questions, and troubleshooting. Managing our relationship with you, which includes sending administrative information to you relating to our Services.
Legal basis: Contractual necessity
Categories of information: Account information. Profile information. Messages and content. Interests and preferences. Payments, transactions, and rewards. Device and network data. Usage data.
Why and how we use your information: Providing you a personalized AI companion and allowing you to personalize your profile, interests, and AI companion. Enabling you to have individualized and safe conversations and interactions with your AI companion, and allowing your AI companion to learn from your interactions to improve your conversations. Syncing your Bravy history across the devices you use to access the Services.
Legal basis: Contractual necessity
Categories of information: Account information. Profile information. Messages and content. Interests and preferences. Payments, transactions, and rewards. Device and network data. Usage data.
Why and how we use your information: Preventing fraud, criminal activity, and misuse of our Services, and ensuring the security of our IT systems, architecture and networks (including testing, system maintenance, support, and hosting of data).
Legal basis: Legitimate interests
Categories of information: Account information. Profile information. Messages and content. Interests and preferences. Payments, transactions, and rewards. Device and network data. Usage data.
Why and how we use your information: Aggregating, anonymizing, and deidentifying personal information. Analyzing the use and effectiveness of our Services. Improving and adding features to our Services. Developing our business and marketing strategies.
Legal basis: Legitimate interests
Categories of information: Account information. Profile information. Messages and content. Interests and preferences. Payments, transactions, and rewards. Device and network data. Usage data.
Why and how we use your information: Sending you information by email or via phone calls or text messages that we believe will be of interest to you, such as information about our Services, features, and surveys. Displaying and targeting advertisements about our Services on the internet.
Legal basis: Legitimate interests. Consent, where required by applicable laws
Categories of information: Account information. Device and network data. Usage data
Why and how we use your information: Enforcing and complying with our terms and policies. Protect our and others' rights, privacy, safety, or property. Ensuring the integrity of our Services. Verifying the age of registered users. Defending against legal claims and disputes. Recovering payments due to us. Keeping records of transactions, and complying with legal process.
Legal basis: Legitimate interests. Legal obligation
Categories of information: Account information. Profile information. Messages and content. Interests and preferences. Payments, transactions, and rewards. Device and network data. Usage data.
B. Sensitive informationThe Services allow you to input information that may be sensitive and subject to special protections under applicable laws. This section explains how we use and protect sensitive information.Sensitive information you provide in your messages and content. In your conversations with your AI companion, you may choose to provide information about your religious views, sexual orientation, political views, health, racial or ethnic origin, philosophical beliefs, or trade union membership. By providing sensitive information, you consent to our use of it for the purposes set out in this Privacy Policy. Note, however, that we will not use your sensitive information – or any content of your Bravy conversations – for marketing or advertising.3. How we share your informationA. Service providersWe share your information with companies and individuals that provide services on our behalf or help us operate the Services or our business (such as hosting, information technology, customer support, email delivery, and website analytics services). We also share information with companies that provide marketing services on our behalf, but we do not share the content of your Bravy conversations for marketing or advertising purposes. For example, we may share your email address with marketing service providers to deliver our marketing emails to you on our behalf and to help us identify other individuals who may be interested in our Services. We require these marketing service providers to agree not to use your email address for any other purpose.B. Professional advisorsWe may share information with professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.C. Advertising partnersWe share information about visitors to our Website, such as the links you click, pages you visit, IP address, advertising ID, and browser type with advertising companies for interest-based advertising and other marketing purposes. Sharing this information allows us and our advertising partners to target and serve advertising to you and others. We will never share your Bravy conversations or any photos or other content you provide within the Apps with our advertising partners, or use such information for marketing or advertising purposes.D. Authorities and othersWe may share information with law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the legal compliance and protection purposes described above in Section 2.A.E. Business transfereesWe may share information with acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of, or equity interests in, Bravy.ai Ltd. (including, in connection with a bankruptcy or similar proceedings).4. How we secure your informationWe use a variety of industry-standard security technologies and procedures to help protect your data from unauthorized access, use, or disclosure.Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.All transmitted data are encrypted during transmission. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All stored data are maintained on secure servers. Access to stored data is protected by multi-layered security controls, including firewalls, role-based access controls, and passwords.While we use reasonable commercial efforts to protect the data, no technology, data transmission, or system can be guaranteed to be 100% secure. In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to your data, we will notify you as soon as we spot the issue.5. Where we store your informationOur Services are operated from the UK and the Netherlands. If you are located in another jurisdiction, please be aware that the information you provide to us may be transferred to, stored, and processed in the UK or the Netherland, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen.6. Data retentionWe will retain your personal information for only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.7. Your rights and choicesA. Opt-out of marketing communicationsYou may opt out of marketing-related emails and other communications by following the opt-out or unsubscribe instructions in the communications you receive from us or by contacting us as provided in the "Contact us" section below. You may continue to receive Services-related and other non-marketing emails from us.B. Opt out of selling personal information and sharing for targeted advertisingWe share information with third-party advertising partners and allow them to collect information about your visit to our Website using cookies and other tracking technologies to display targeted advertising around the web as described in the "How we share your information" section above. Our disclosure of information to these partners may be considered a "sale" or "sharing" of personal information or "targeted advertising" under applicable laws. You can opt out of these disclosures and limit our use of tracking technologies as described in our Cookie Policy or by clicking the "Your Privacy Choices" link in our Website footer. In addition, some internet browsers can be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.C. Limit our use of sensitive personal informationIf you choose to provide sensitive personal information in your messages and content, we will use that information only to facilitate your conversation with your AI companion and as described in the "Sensitive information" section above. If you do not want us to process your sensitive information for these purposes, please do not provide it. You may request that we delete information you have provided as set out in the "Personal information requests" section below.D. Personal information requestsWe also offer you choices that affect how we handle the personal information that we control. Depending on your location and the nature of your interactions with our Services, you may request the following in relation to personal information:
To make a request, please contact us as provided in the "Contact us" section below. We may ask for specific information from you to help us confirm your identity. Depending on where you reside, you may be entitled to empower an authorized agent to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.E. Right to erasure ('right to be forgotten')You can request the deletion of your personal data. We are guided by principe of integrity and confidentiality measures, so to delete data please contact us on e-mail: support@bravy.com. Please note that personal data that you have provided to us based on your consent will be deleted.8. Use of Bravy by minorsThe Services are not intended for individuals under the age of 18. If we discover that minors under the age of 18 are using the Apps, we will promptly block their access and delete their account. If you have reason to believe that a minor under the age of 18 has provided personal information to us through the Services, please contact us, and we will endeavor to delete that information from our databases.9. Changes to this Privacy PolicyThe Services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. We encourage you to periodically review this page for the latest information on our privacy practices. This Privacy Policy was last updated on the date indicated above.
10. Contact us
You can contact us by emailing us at: support@bravy.com